emas3 Platform Account Terms
When you register on emas3, you create an account to access our games—live tables, slots, and sportsbook markets—across all supported regions. Our terms set out what we expect from you, what you can expect from us, and how we handle disputes, account security, and funds. This page explains the core conditions under which we operate and the commitments we make to protect your account and balance.
On emas3, we serve users in jurisdictions where our service is permitted by local law. Registration requires verification of your identity and address. Deposits and withdrawals use payment methods available in your region—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and others. We process all transactions through your single emas3 account, and all funds—whether from deposits or game winnings—remain in that account until you request a withdrawal.
Our terms are designed to be clear and fair. We've highlighted the most important points below, but the full conditions apply to every account. If you have questions, our support team is available via in-app chat and email.
Account Opening and Verification on emas3
To open an emas3 account, you must be of legal age in your jurisdiction and have a valid government-issued ID. During signup, you provide your name, email, phone number, and address. We verify this information against your ID and address proof—typically a passport, national ID, or utility bill. This process usually completes within a few hours, after which your account is fully activated for deposits, games, and withdrawals.
Your account is personal and non-transferable. You cannot share login credentials or allow another person to use your account. If we detect unauthorized access or suspicious activity, we may temporarily suspend your account while we investigate. Account recovery is available: if you lose access to your registered email or phone number, contact our support team with proof of identity, and we'll help restore your account.
Verification is one-time and required for all accounts
We complete identity checks once. Re-verification may be required if account activity triggers a compliance review, but this is rare and we notify you in advance.
Deposits, withdrawals, and account balance
On emas3, deposits are instant or near-instant depending on your payment method. When you transfer funds via DANA, e-wallet, or mobile banking from Jakarta, Surabaya, Bandung, or other supported regions, your balance updates within seconds. Deposits from direct bank transfers (local payment, online payment, e-wallet, mobile banking) typically settle within one business day. All deposits are final—once credited, funds cannot be reversed or refunded unless you can prove the transaction was made in error.
Your emas3 account balance is unified: deposits, game winnings, and bonus credits all appear in one balance. You can use this balance across all games on the platform—Teen Patti, Fortune Tiger, live roulette, slot games, or sportsbook wagers. There is no separate wallet for different game types.
Withdrawals are processed on demand. You request a payout in the app, select your destination (your registered payment method), and we process it according to standard timelines. Most withdrawals to mobile wallets (local payment, online payment) settle within 24 hours. Bank transfers (e-wallet, mobile banking, local payment, online payment) may take 1–3 business days depending on your bank's processing speed. During holidays like Idul Fitri or Idul Adha, processing may be slower, but we continue to process withdrawals normally.
- Minimum withdrawal amounts apply—these are shown in the app before you submit a request.
- Withdrawals can only be made to your registered payment method. We do not transfer funds to third-party accounts.
- If a withdrawal fails (for example, if your bank account was closed), we credit the amount back to your emas3 balance and notify you.
Game rules and fair play on emas3
All games on emas3 operate under published rules. For live-dealer tables (blackjack, roulette, Teen Patti, Capsa Susun), rules are displayed before you join a table. For slot games (Aviator, Fortune Tiger, Sweet Bonanza, Mahjong Ways), payout rates and symbol values are fixed and audited. For sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), odds are set and locked at the time you place your wager.
Game outcomes on emas3 are determined by random number generation (for slots and card draws) or live dealer actions (for live tables). We do not manipulate results in real-time, nor do we offer "hints" or "guaranteed wins." Every player has the same chance of winning any given round.
Our Commitments and Dispute Resolution
We at emas3 commit to protecting your account and handling disputes fairly. If you believe a transaction was processed incorrectly, a hand was miscalculated, or your account balance is wrong, contact our support team immediately. We investigate all disputes within one business day and retain records of every transaction, game result, and balance change. If we find an error in our favour, we correct it and credit your account. If we find an error in your favour, we do the same.
If we cannot resolve a dispute directly, we escalate it to our compliance team. Our team will contact you with findings and next steps. We aim to resolve disputes within five business days. If you remain unsatisfied, you may refer the matter to local gaming authorities or financial regulators in your jurisdiction—this right is always available to you.
Our service is available only where local law permits. Users in unsupported jurisdictions are restricted from accessing emas3. If you access emas3 from a jurisdiction where our service is prohibited, we reserve the right to suspend your account and process any balance as directed by local regulators. We comply with all applicable laws in the regions where we operate.
These terms are effective as of your account creation date and may be updated at any time. We notify you of material changes via email. Continued use of emas3 after an update means you accept the new terms.